Job Title: Learning & Talent Development Executive
Department: Learning & Talent Development
ABOUT AIR INDIA SATS AIRPORT SERVICES PRIVATE LIMITED
AISATS, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd., one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. ‘AISATS’ is defined by its people – they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.
Role Overview
This position is responsible for leading and developing the customer service orientation of the organization through various learning initiatives.
SPECIFIC RESPONSIBILITIES
- Training and upholding standards of customer service
- Support in development of an internal customer service culture.
- Conduct customer service and airline product related training for all above-the-wing and below-the-wing staff.
- Provide effective situational management trainings for better understanding.
- Provide feedback for Training and Service enhancements.
- Maintain and update training records.
- Ensure trainee welfare.
- To ensure upholding of company image, quality policy and value systems at all times
- Ensure strict adherence to company grooming and defined services/safety standards in training.
- Remain up to date with all the developments in training standards and airline products.
- Maintain current knowledge of rules and regulations, policies and procedures for the operations of the aircraft and ensure that they conform to regulatory requirements.
- Maintain good discipline in the training center.
- Ensure the key concerns are continuously communicated to the trainees in training and enhance standards.
- Accountable for safeguarding, proper handling and stowage of all the Company’s equipment and property in the training center.
EDUCATIONAL QUALIFICATIONS
- Bachelor’s / master’s in any degree.
RELEVANT EXPERIENCE
- 02 - 03 years of experience in L&D roles or airport operations.
PERSONAL CHARACTERISTICS & BEHAVIOURS
- Ability to manage deadlines and multiple projects simultaneously.
- Collaboration, adaptability, and continuous learning mindset.
- Positive 'Can-Do' Attitude and takes responsibility.
- Demonstrates strong communication abilities