People & Business Operations Manager
Remote (India-Based) | Full-Time | U.S. Business Hours
About Us:
STEPS Talent is a high-precision staffing firm operating in complex enterprise and consulting environments. We believe operational excellence is a competitive advantage. As we scale, we’re building infrastructure that is disciplined, compliant, and intelligently designed.
We are hiring a People & Business Operations Manager to own and mature our People Operations and core back-office systems.
This role is not clerical. It is operational ownership.
You will operate as a department of one while partnering directly with leadership to ensure our people, payroll, vendors, billing, compliance, and reporting functions run cleanly, efficiently, and predictably.
The Role:
This position blends:
- People Operations
- Compliance & Payroll Administration
- Vendor & Financial Coordination
- Operational Systems Management
You will be responsible for execution and for improving how execution happens.
Recruiting is not a primary responsibility, though occasional coordination may be required.
Core Responsibilities:
1. People Operations & Employee Lifecycle
- Own onboarding and offboarding processes for U.S.-based employees and consultants
- Maintain accurate employee records and documentation
- Manage job changes, compensation updates, and status changes
- Serve as first point of contact for HR-related questions
- Ensure smooth, compliant employee lifecycle management
2. HR Compliance & Governance
- Maintain compliant personnel files and documentation
- Ensure adherence to federal, state, and multi-state U.S. labor laws
- Support audits and regulatory reporting
- Assist with handbook updates and policy rollouts
- Monitor emerging compliance requirements (leave laws, classification changes, etc.)
3. Payroll, Benefits & Vendor Coordination
- Prepare and validate payroll inputs with payroll provider
- Administer benefits enrollment and changes
- Liaise with payroll vendors, workers’ compensation providers, insurance brokers, and retirement administrators
- Support worker’s comp audits and required filings
- Ensure accuracy and timeliness in all payroll-related processes
4. Financial Operations Support
- Support Accounts Payable and Accounts Receivable processes
- Manage client invoicing cycles (weekly, bi-weekly, monthly)
- Track payments and assist with reconciliation
- Coordinate with bookkeeping support and CPA as needed
5. Business Operations & Vendor Management
- Manage vendor onboarding, renewals, contracts, and documentation
- Maintain organized records of insurance, contracts, and compliance documents
- Act as operational liaison for business service providers
- Ensure no critical deadlines or renewals lapse
6. Process Optimization & Systems Leverage (Critical)
We are not looking for manual processors.
We are looking for an operator who:
- Identifies repetitive manual processes and simplifies or automates them
- Uses modern tools (including AI tools) to increase speed and accuracy
- Improves documentation clarity and repeatability
- Builds simple dashboards or tracking systems to improve visibility
- Reduces friction before it becomes failure
Examples:
- Using AI tools to draft policy updates or summarize regulatory guidance
- Creating workflow checklists that reduce onboarding errors
- Improving payroll validation through structured review templates
- Designing lightweight dashboards that flag risks before deadlines are missed
This is not a technical role — but it requires strong systems fluency and resourcefulness.
Qualifications:
- 7–12 years of experience in People Operations, HR, Office Management, or Business Operations
- Experience operating autonomously as a department of one
- Strong working knowledge of U.S. HR processes and labor laws
- Experience supporting U.S. payroll and vendor coordination
- Working knowledge of Accounts Payable, Accounts Receivable, and invoicing processes
- Strong documentation discipline and attention to detail
- High discretion and trustworthiness
- Clear, direct communicator
Required Mindset:
- Ownership-oriented
- Structured and methodical
- Calm under pressure
- Proactive in preventing problems
- Comfortable leveraging AI and modern tools to multiply output
We value operators who use technology to increase their effectiveness — not for hype, but for leverage.
Must-Haves:
- Experience supporting a U.S.-based staffing or consulting company
- Direct exposure to U.S. payroll and compliance processes
- Demonstrated ability to improve operational efficiency
- Proven ability to manage business administration processes independently
Nice-to-Haves:
- HR Certification (PHR, SHRM-CP, etc.)
- Lean / Six Sigma exposure
- Experience building dashboards or operational reporting views
Why This Role Matters:
- True ownership across People Operations and Business Operations
- Direct partnership with leadership
- Opportunity to design systems that scale
- Remote-first, high-trust environment
- High-impact, non-political role